Order received over the phone

BJKline

I'd like to use my existing e-commerce site to process orders we receive over the phone. We are using Paypal's Payflow Pro as the payment processor. Is there a way I can manually enter an order and the customer's credit card information? I see that I can create an order, but I can't find where I would enter the credit card information. 

dleffler

In theory, that's what the Pass-Thru billing calculator seems to have been designed for? E.g., you log on as an admin (store clerk) and create an order the regular way...but I've not fully tried it.

dleffler

Nope, that (Pass-thru) doesn't work since it only accepts cash and will assign the order to the admin user.

dleffler

It looks like the code isn't really set up to work with the split credit card billing calculator.

A work-around would be to create a new user account for that customer yourself (you could log off, then fill the cart and fill in the details (address, etc... during checkout). I'll add a note to fix/add this feature, but it won't make it into v2.4.0 which is coming out real soon.

BJKline

Thanks for checking. I was fairly certain that I was on the right track with Pass-Thru. I had thought of creating an account for the customer but wanted to see if there was another way. Next time we have a customer that calls in, thats what I will do.