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New users can't create an account

On my e-commerce site, I upgraded to 2.4 patch 2 from 2.3.9 patch 1. Now new users can't create an account as part of the checkout process. I have tried going to Site Configuration -> User Registration -> I checked the box for "Allow users to create accounts for themselves" and "Use an email address instead of a username" but they still can't create an account. What else could be causing this to happen?

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